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Explore How 91clab Handles Your Privacy

At 91clab, we are clear about what personal data we collect, why we collect it, and how long we keep it — so you can make informed decisions…

Data collected only as neededAccount security by designYour rights, clearly statedContact us anytime to request changesApplies where local law permits

explore the lobby Read FAQ

Browse What This Policy Covers

91clab Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

91clab collects personal data — such as your name, contact details, and payment method identifiers — when you open an account or conduct a transaction. Payment data linked to UPI, Paytm, or PhonePe is used solely to process your deposits and withdrawals; we do not store

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full instrument credentials on our servers. We retain account data for as long as required under applicable Indian law and our internal retention schedule. Where you are located determines which legal framework governs your data — access and use of our platform is available only where
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local law permits. If you are in Delhi or Bangalore, the same national data-protection framework applies to your account as anywhere else in India. We do not sell your data to third parties, and any data shared with processors is governed by strict contractual terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Open a Privacy Request With Us

If you need to access, correct, or delete your personal data, our privacy support team is reachable through multiple channels.

Email Support Send your data access or deletion request to our dedicated privacy email. Include your registered account email and the nature of your request. We aim to respond within 72 business hours and will confirm receipt immediately.

Live Chat Reach the privacy desk through the live chat widget in your account dashboard. Available seven days a week during platform operating hours. Our agents will log your request and escalate it to the data team on your behalf.

Help Centre Ticket Raise a formal privacy ticket through the Help Centre portal under the category 'My Data'. Tickets are tracked with a reference number, and you will receive status updates as your request moves through our review process.

HOW WE PROTECT YOU

Switch On Account Security and Data Controls

We apply layered data-handling practices across every stage — from the moment you enter your details to the point your account is closed.

Data Collection

We collect only the data needed to run your account — name, contact details, payment method references via UPI, Paytm or PhonePe, and device identifiers. Nothing beyond what your account activity requires is gathered or stored by us.

Cookie Handling

Our platform uses session cookies to keep you logged in and preference cookies to remember your lobby settings. Analytics cookies are anonymised. You can adjust cookie preferences through your browser settings at any time without affecting core account functions.

Account Security

Passwords are hashed using industry-standard algorithms and are never stored in plain text. We use two-step verification during login and flag unusual access patterns automatically. Your session data is encrypted end-to-end between your device and our servers.

Data Retention

Account and transaction records are retained for the period required under applicable Indian law. Once that period expires, data is deleted from live systems and purged from backups on a rolling schedule. You may request early deletion where law permits.

Who We Share Data With

Data is shared only with payment processors (for UPI, Paytm, PhonePe transactions), fraud-detection services, and where legally required by Indian authorities. Every third-party processor signs a data-processing agreement with binding obligations before receiving any data.

Requesting Changes

You may request access to, correction of, or deletion of your personal data by contacting our privacy team via email, live chat, or a Help Centre ticket. We verify your identity before acting and confirm completion in writing once your request is fulfilled.

Get Answers About Your Data Rights

These are the questions we hear most often about how 91clab manages personal data. If your question is not covered here, our privacy team is available through the channels listed above and will respond within 72 business hours.

We collect your name, email address, phone number, and payment method references such as UPI ID or Paytm-linked mobile number. Device identifiers and IP address are logged for security purposes. We collect only what is needed to operate your account.

Payment references are passed to our payment processor to complete the transaction. We do not store your full UPI credentials or PhonePe PIN on our servers. Tokenised references used for recurring deposits are encrypted and stored under strict access controls.

Yes. Submit a data-access request via email or the Help Centre ticket system. After we verify your identity against your registered account, we will prepare and send a copy of your data within the timeframe required under applicable Indian law.

Contact our privacy team through live chat or email with a deletion request. We will verify your identity, close any open transactions, and delete your data from live systems. Some records may be retained where Indian law requires us to keep them.

We do not sell or share your personal data with third parties for their marketing purposes. Data is shared only with processors who support platform operations — such as payment rails and fraud screening — under binding data-processing agreements.

We keep account records for as long as your account is active and for the additional period required by applicable Indian regulations. After that, records are deleted from live databases and removed from backup systems on a scheduled purge cycle.

Raise the matter directly with our privacy team via email or a Help Centre ticket. If you are not satisfied with our response, you may also escalate to the relevant data-protection authority in India as applicable under current law.

Explore How 91clab Handles Your Privacy

Open a Privacy Request With Us

Switch On Account Security and Data Controls

Data Collection

Cookie Handling

Account Security

Data Retention

Who We Share Data With

Requesting Changes

Get Answers About Your Data Rights

01 What personal data does 91clab collect when I open an account?

02 How is my payment data handled when I use UPI or PhonePe?

03 Can I request a copy of all the data 91clab holds about me?

04 How do I ask 91clab to delete my personal data?

05 Does 91clab share my data with third parties for marketing?

06 How long does 91clab keep my account and transaction records?

07 Who do I contact if I believe my privacy rights have been violated?

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